It is important that in our lives we understand the deeper connections that exist in our own and others' reactions.
The coherence model; Also called Thoughts - Emotions - Action, refers to the link that is in the way people act.
Open-ended questions that uncover the connections can be:
Using this approach, you can always reach 1 or 2 layers deeper into the context, for your own and / or others' reactions.
It is subordinate to the order, thoughts, feelings and actions the questions come in, just follow your intuition.